Job Description
The High Value Service Delivery Manager will oversee the secure movement of high-value and sensitive cargo across North America. This role is critical in protecting our customers’ premium goods while ensuring operational excellence, regulatory compliance, and customer satisfaction. You will lead security-focused logistics processes, manage specialized handling teams, and collaborate with stakeholders to maintain DeSpir’s reputation for reliability and integrity.
ESSENTIAL FUNCTIONS: - Lead, manage, and hold accountable, a team focused on managing transportation operations tailored to high value customers that provides exceptional service in a in a 24x7x365 environment
- Coordinate and monitor shipments to ensure adherence to customer specifications, security, and delivery requirements
- Oversee operational processes for high value shipments, including planning, scheduling, monitoring, exception management, and communication in a manner that delivers an outstanding customer experience
- Monitor GPS, geofencing, and other real-time tracking tools to maintain shipment visibility and prevent theft or loss
- Respond promptly to customer inquiries, service issues, and complaints, providing timely resolutions
- Ensure compliance with DOT, IATA, TSA, and other applicable regulations
- Oversee quality control processes and investigate any service failures, implementing corrective and preventive actions
- Maintain records for audits and ensure readiness for inspections by regulatory authorities or customers
- Promote a culture of safety, compliance, and continuous improvement
- Track key performance indicators (KPIs) such as on-time delivery, temperature excursion rates, and customer satisfaction
- Analyze service trends and recommend process improvements to increase efficiency and service quality
QUALIFICATIONS/SKILLS/EDUCATION REQUIREMENTS: - Bachelor’s Degree and/or at least five years Logistics experience required
- Five plus years in supply chain management and at least three years in high value transportation
- Proven experience with complex shipment requirements
- Strong leadership and team-building skills
- Excellent analytical and problem-solving abilities
- Outstanding communication and interpersonal skills
- Customer-focused mindset with a passion for service excellence
- Proficient in project management tools, CRM systems, and MS Office
- Ability to manage multiple priorities in a fast-paced environment
- Highly motivated, self-directed, and results driven
- Demonstrates company’s core values: Conscientious, Creative, Determined, Accountable, Willing to Help, and Vulnerable.
What We Offer:
- Competitive starting salary
- Recognition programs using Awardco
- Free lunch Fridays
- All day healthy snacks and drinks
- In-office golf launch monitor-simulator
- Medical, dental, vision, and FSA plans
- 401k contribution at 3%
- Company paid Life Insurance/AD&D and Short-Term Disability
- Voluntary Life Insurance options
- Paid Time Off (PTO)
- Paid Parental Leave
- Paid Bereavement Time Off
- Free onsite fitness center
- Onsite restaurant
- Hybrid work schedule (1 WFH day)
**No 3rd party calls**
Job Tags
Full time, Temporary work, Work from home,